Return Policy
At Mobilius, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order or need to return an item, we have a straightforward return policy for our customers in the United Arab Emirates (UAE).
Return Eligibility:
To be eligible for a return, please ensure that the following conditions are met:
- The item must be unused, in its original condition, and in original packaging.
- The return request must be initiated within 14 days from the date of delivery.
- Proof of purchase is required, such as the order number or a receipt.
Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at info@mobilius.ae or call +971-56-545-0798 to notify us about your return request. Specify the order details and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
- Pack the item securely in its original packaging and include any accessories, manuals, or promotional items that were included with the purchase.
- Send the item back to us using a reliable delivery service. Return shipping costs are borne by the customer, unless the return is due to the receipt of a defective or incorrect item.
- Once we receive the returned item and check its condition, we will process the refund or exchange according to your preference.
Refund and Exchange:
If eligible, refunds will be processed in the original form of payment used at the time of purchase. Please allow up to 7 business days for the refund to be credited to your account. If you prefer an exchange for a different product, our customer support team will assist you in selecting a suitable replacement.
Please note:
- The refund amount does not include shipping costs incurred during the original purchase.
- Personalized or custom-made items may not be eligible for return or refund unless there is a manufacturing defect.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or initiate a refund, depending on the circumstances.
We are committed to resolving any issues promptly and ensuring your satisfaction with our products. If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our customer support team.
Thank you for choosing Mobilius. We appreciate your business and look forward to serving you again in the future.